Answering: “Complete this sentence: The more uncertain you are about customer needs or market desires ____________”

The more uncertain you are about customer needs, the smaller each release should be and the more you should focus on validating those needs. Small releases test assumptions quickly and cheaply.

Exam Question

Complete this sentence: The more uncertain you are about customer needs or market desires __________
(choose the best two answers)
A. the smaller each release should be.
B. the more you should focus on validating customer needs.
C. the more likely it is that you should invest in a different product.
D. the more important a risk management plan becomes.

Correct Answer

A and B.

Why This Is the Correct Answer

Uncertainty means you do not yet know what customers value. Scrum handles that through empiricism: make a small change, release it, observe what happens and adapt. Smaller releases reduce the cost of being wrong and shorten the time to real feedback. A deliberate focus on validating needs, through experiments, usage data and direct customer contact, turns assumptions into evidence. Together these let the Product Owner decide where to invest next based on facts rather than guesses. Big releases under high uncertainty risk spending a lot on features nobody wants.

Why the Other Options Are Wrong

C. The more likely you should invest in a different product. Uncertainty alone does not mean the product is wrong. It means you need to learn more before deciding.

D. The more important a risk management plan becomes. A plan written up front does not remove uncertainty. Scrum manages risk through short feedback loops instead.

Exam Tip

When a question links uncertainty to a strategy, the Scrum.org answer is usually smaller steps and faster feedback, not more upfront planning.

Key Takeaways

• High uncertainty calls for smaller releases.
• Validate customer needs with evidence.
• Short feedback loops are Scrum’s risk management.