Several Sprints into a project, the Product Owner tells the Scrum Master that a key stakeholder just started using the product. The stakeholder is unhappy with the quality of the product. What are two good options for the Scrum Master?
(choose the best two answers)
A. Coach the Product Owner on how to talk with the Developers about this concern.
B. Explain to the Product Owner that it’s up to the Developers to decide on acceptable quality standards.
C. Encourage the Product Owner to put quality specifications on the Product Backlog and express the stakeholder’s concern to the Developers.
D. Wait to bring this up until the Sprint Retrospective.
E. Bring the concern to the testers to improve how the Product is verified.

What techniques could the Scrum Master use when the Scrum Team gets caught in an internal disagreement about which agile practices to apply?
(choose the best two answers)
A. Use coaching techniques like open questions and active listening.
B. Ask an external agile coach what they recommend.
C. Involve the complete Scrum Team in making a decision.
D. Ask team members to take the issue up with the company’s Human Resources department.

The Developers ask their Product Owner to re-order the Product Backlog. The team is waiting for an external supplier to deliver a component. Without that component there will not be enough work in the next Sprint to occupy the full team. As the Scrum Master, what advice would you give the Product Owner?
(choose the best answer)
A. Tell the Product Owner to re-order the Product Backlog so the work involving the external component can be planned in a separate Sprint.
B. Remind the Product Owner that their primary concern is the flow of value reflected in the ordering of the Product Backlog.
C. Tell the Product Owner that the Product Backlog should be ordered to maximize utilization of the Developers.

During Sprint Planning the Product Owner and the Developers are unable to reach an understanding about the highest order Product Backlog items. Because of this, the Developers are unable to determine how many Product Backlog items they can forecast for the upcoming Sprint. However, the Product Owner and the Developers are able to agree on a Sprint Goal.
Which two of the following actions should the Scrum Master support?
(choose the best two answers)
A. Cancel the Sprint. Send the entire team to an advanced Scrum training and then start a new Sprint.
B. During the next Sprint Retrospective discuss why this happened and what changes will make it less likely to recur.
C. Ask everyone to take as much time as needed to analyze the Product Backlog first, and then reconvene another Sprint Planning meeting.
D. Forecast the Product Backlog items that are most likely to meet the Sprint Goal and create a Sprint Backlog. Conclude the Sprint Planning and start the development work. Continue to analyze, decompose, and create additional functionality during the Sprint.
E. Continue the Sprint Planning event past its timebox until an adequate number of Product Backlog items are well enough understood for the Developers to make a complete forecast. Then start the Sprint.

What tactic should a Scrum Team use to divide a group of 100 people into multiple Scrum Teams?
(choose the best answer)
A. Create teams based on their skills across multiple layers (such as database, UI, etc).
B. Ask the Product Owner to assign the people to teams.
C. Ask the people to divide themselves into teams.

You are the Scrum Master of a new, to be developed product. Development is going to require 45 people. What is a good first question for you to suggest the group thinks about when forming into teams?
(choose the best answer)
A. How will we make sure all teams have the right amount of expertise?
B. Who are the subject matter experts on each team?
C. What is the right mixture of senior and junior people on each team?
D. Who are going to be the team leads?