Facilitation can be considered to be effective when:
(choose the best answer)
A. Everyone in the group speaks.
B. The timebox is adhered to.
C. No conflict arises.
D. All topics on the agenda have been covered.
E. None of the above.

As a Scrum Master you are facilitating a Sprint Retrospective within your Scrum Team. A sensitive issue is being discussed and you decide to offer a suggestion. The suggestion is not well received by the team. They accuse you of not being objective and neutral as the facilitator.
What is your response?
(choose the best answer)
A. As a Scrum Master you are also a Scrum Team member who participates in the Sprint Retrospective. You agree with the team to make it very clear when you participate with your facilitator hat on versus when you are participating as a Scrum Team member.
B. As a Scrum Master you are accountable for the Scrum Team’s effectiveness. You explain to the team why you thought of the suggestion; you felt things were not getting anywhere and to stay within the timebox things needed to be started.
C. You acknowledge your mistake and agree not to share any of your opinions or suggestions during the Sprint Retrospective.
D. You acknowledge your mistake and move forward without addressing the issue and do not change your behavior because you are a Scrum Team member.

How are the facilitation principles and Scrum Theory aligned?
(choose the best answer)
A. Both focus on increasing productivity.
B. Both focus on reducing cycle time.
C. Both focus on efficiency.
D. There is no common alignment between them.
E. Both focus on a mindset built around transparency, focus, respect, and learning.

The Scrum Master facilitates empiricism (transparency, inspection, and adaptation) within teams and across the organization. In order to do this, the Scrum Master must:
(choose the best answer)
A. Schedule and attend every Scrum event.
B. Create a mechanism for the Scrum Team to maintain Sprint and release burn-down charts.
C. Act when conflict occurs and act to stop it.
D. Train the Scrum Team in mastering the Scrum values before the team starts Sprinting.
E. Facilitate interactions between the Scrum Team and stakeholder(s) to help them to understand and enact an empirical approach for complex work.

Which of the following are NOT common characteristics seen in group dynamics and group decision making?
(choose the best answer)
A. Confusion, misalignment, and frustration.
B. Harmony, agreement, and smooth pace of progress throughout interactions.
C. Difficulty in building shared understanding.
D. Differences of opinion being expressed.
E. Failure to reach absolute consensus.

Which of the following are facilitation principles that are complementary to the Scrum Values?
(choose the best answer)
A. Courage, Commitment, Respect.
B. Plan, Do, Check.
C. Transparency, Participatory, Purposeful.
D. Transparency, Inspection, Adaptation.
E. Observe, Orientate, Decide.