What are the minimum essential characteristics of a good strategic goal?
(choose the best two answers)
A. The goal states the time frame in which it must be achieved.
B. The goal is realistically achievable.
C. The goal is specific about what needs to be achieved to meet the goal.
D. The goal is actionable.
E. Achievement of the goal can be measured.

An organization with many products struggles to deliver timely product releases. When asked why, teams say that they do not have enough people to get their work done, and team members shared between teams slows work down further. What can the organization do to improve?
(choose the best answer)
A. Hire more people to work on the teams, to finish the features faster.
B. Reduce the number of products to improve focus and reduce sharing.
C. Improve planning and coordination to reduce cross-team conflicts.
D. All of the above.

Which of the following statements about goals is true?
(choose the best answer)
A. Goals do not need to be measurable as long as they are broken down into sub-goals that are measurable.
B. Goals should not change, if a goal changes it was not a good goal.
C. Goals should be broken down into sub-goals that can be assigned to specific teams or individuals.
D. A good goal must be specific, measurable, actionable, realistic, and time-bound.
E. None of the above.

You have many customers on older releases who express frustration that they cannot adopt your latest releases as fast as you release them. At the same time, you are in a competitive market and you feel that you need to stay ahead of competitors. With every new release, you are spread more thin because you also have to fix defects and make enhancements to older releases. What should you do in response?
(choose the best answer)
A. Focus development on adding features to make upgrading easier and less risky.
B. Add customer support staff to help customers with their upgrade challenges.
C. Slow down the release cycles so customers have more time to catch-up.
D. Create a maintenance team to support older products.

What measure tells you the most about the value delivered by a product or service?
(choose the best answer)
A. The importance of the outcomes it produces for customers or users.
B. The profit produced for the organization by the product or service.
C. The timeliness of delivery of the product or service.
D. All of the above.

The profit margin for Product A has gone up by 15% this year, due to a combination of revenue increase and improvements in efficiency. What does this say about the value that the product delivers to customers?
(choose the best answer)
A. Customers are getting more value because more of them are buying it.
B. We do not know unless we actually measure customer experience.