Answering: “You are facilitating a Sprint Retrospective and you observe that one team member does not speak much. This person is known to be shy. What can you do to encourage participation by the less vocal team members?”

You are facilitating a Sprint Retrospective and you observe that one team member does not speak much. This person is known to be shy. What can you do to encourage participation by the less vocal team members?
(choose the best answer)
A. You respect their silence and are confident that they will speak when they want to.
B. Use an inclusive technique such as a 1-2-4-All that gives everyone in the group a chance to have their ideas heard.
C. You address the person directly by pointing out that they have not said much.
D. Create a retrospective board.

Answering: “You are facilitating a Sprint Retrospective and you observe that one team member does not speak much. This person is known to be shy. What can you do to encourage participation by the less vocal team members?” Read More »

Answering: “When would divergent and convergent facilitation techniques be the least appropriate technique to try?”

When would divergent and convergent facilitation techniques be the least appropriate technique to try?
(choose the best answer)
A. When you are engaging a large group of people in generating questions.
B. When you are trying to avoid conflict.
C. When you want to build consensus.
D. When you want to be inclusive of everyone’s ideas.

Answering: “When would divergent and convergent facilitation techniques be the least appropriate technique to try?” Read More »

Answering: “As a Scrum Master you are facilitating a Sprint Retrospective within your Scrum Team. A sensitive issue is being discussed and you decide to offer a suggestion. The suggestion is not well received by the team. They accuse you of not being objective and neutral as the facilitator.”

As a Scrum Master you are facilitating a Sprint Retrospective within your Scrum Team. A sensitive issue is being discussed and you decide to offer a suggestion. The suggestion is not well received by the team. They accuse you of not being objective and neutral as the facilitator.
What is your response?
(choose the best answer)
A. As a Scrum Master you are also a Scrum Team member who participates in the Sprint Retrospective. You agree with the team to make it very clear when you participate with your facilitator hat on versus when you are participating as a Scrum Team member.
B. As a Scrum Master you are accountable for the Scrum Team’s effectiveness. You explain to the team why you thought of the suggestion; you felt things were not getting anywhere and to stay within the timebox things needed to be started.
C. You acknowledge your mistake and agree not to share any of your opinions or suggestions during the Sprint Retrospective.
D. You acknowledge your mistake and move forward without addressing the issue and do not change your behavior because you are a Scrum Team member.

Answering: “As a Scrum Master you are facilitating a Sprint Retrospective within your Scrum Team. A sensitive issue is being discussed and you decide to offer a suggestion. The suggestion is not well received by the team. They accuse you of not being objective and neutral as the facilitator.” Read More »

Answering: “A company holds a patent that gives it a virtual monopoly that makes Product A very profitable; its shareholders are very happy. What does this tell you about the value that Product A delivers to its customers?”

A company holds a patent that gives it a virtual monopoly that makes Product A very profitable; its shareholders are very happy. What does this tell you about the value that Product A delivers to its customers?
(choose the best answer)
A. Customers must be getting some value because they are buying it.
B. We do not fully know unless we actually measure customer experience.
C. All of the above.

Answering: “A company holds a patent that gives it a virtual monopoly that makes Product A very profitable; its shareholders are very happy. What does this tell you about the value that Product A delivers to its customers?” Read More »

Answering: “Your organization is working on a high-profile opportunity to develop a new product for an emerging market, using new technologies that you hope will enable a much better customer experience. The project team has missed several important milestones due to unexpected challenges. In response, the organization should:”

Your organization is working on a high-profile opportunity to develop a new product for an emerging market, using new technologies that you hope will enable a much better customer experience. The project team has missed several important milestones due to unexpected challenges. In response, the organization should:
(choose the best answer)
A. Ask for more frequent status updates to provide better oversight.
B. Manage the team more closely to ensure that they execute to plan.
C. Help the team improve its ability to estimate.
D. Plan in greater detail to better anticipate the unknown.
E. Plan and measure in shorter intervals, and adapt based on results.

Answering: “Your organization is working on a high-profile opportunity to develop a new product for an emerging market, using new technologies that you hope will enable a much better customer experience. The project team has missed several important milestones due to unexpected challenges. In response, the organization should:” Read More »

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